Failure to render service and poor customer service

Good day,

Kindly be advised that I had used your services (Computicket) to book a bus, City to City that was to depart from Cape Town (Somerset-train station) Sunday the at 07h00 am on the 13th of December and arrive in Grahamstown the following day.

To my surprise the bus did not arrive. City to city did not even have the decency to communicate any change of plans, nor did I receive the official ticket. Thankfully, I had taken screenshots of the whole transaction from your website and have my bank statement to verify that my bank account was debited.

My partner (whom I purchased the ticket for) and I wait for over 4 hours and called all numbers on the internet and simply got no joy from City to city. Another family that was with us, waiting for the same bus called and after several attempts somebody answered, after 10h00 am and advised them the bus is running 1 hour 30 minutes late, but at that time, it was over 3 hours of waiting, and that reply therefore made no sense at all instead it showed that nobody knows what is going on at City to city.

To say that we are appalled is an understatement, we have lost money and time that can not be replaced because City to city’s incompetence and the lack of respect and common courteousy, which are the foundations of customer service.

Due to the fact that, I trust you (Computicket) as a service provider and seeing that City to city is unreachable please advise as to how I can get my money back, the bus ticket value as well as time wasted and Uber costs to and from the departure point, surely someone has to be held accountable. As a consumer, if I have paid for a service and have not received it, legally surely I am due for a refund as there was services rendered as the agreement was breached by the service provider.

I have attached screenshots of at least half of the attempted calls to the numbers I could get from google in relation to City to city, ALL WERE UNANSWERED.

In future, please review your relationship with City to city as their service is a bad reflection on computicket.

I look forward to your response.

Regards, Miss Hlati ***