Eft went thru but no tickets generated , missed the bus as a result

Good day

I made a payment on the 12th of Aug.. 09.30am buyin 3 tickets from Durban to JHB for R600, system or internet went offline for a few seconds . Transaction went thru but no tickets were generated. I called and spoke to Floyd, and sent bank statement and he promised to get back to us, then I called again for a follow up , as the bus I booked was for 11.00am same day. Then spoke to spoke to Lumka and was refered to Floyd again. Floyd called with no feed back and he escalted to his Teamleader. Sorry to say this but he was rather Rude, as bad as Floyds service was , Floyd was better.. Then we called again at the bus station , spoke to Leonie Maritz , who I emailed again my bank statement , who said she will escalate to her supervisor, then she hung up , while we were on hold at the station. We missed the bus as a result. There money we lost , as we paid for transport from Verulam to durban , plus parkin and we got no assistance. We had to borow money bought tickets using another system , since Computickets was of no help. We are still waiting for our refund as of today , since they promised to refund by Tuesday the 17th. Please listen to the calls, some of the agents especially the Teamleader , need trainin on how to deal with escalation. Numbers used to call ***. Tef number B56F218A