Disgusting Service Computicket - Match in Africa 4 Sept 2019

I am utterly disgusted by the Computicket Experience this morning trying to purchase tickets for the Match in Africa, Roger Federer vs Rafael Nadel on the 7th February 2020.

My friend Bernadine Green-Thompson was 1st in line at Sunninghill Checkers in Johannesburg this morning. When she got there, there was a sign that the system was off line but at 9:00 am the Checkers staff had managed to reboot the system. She managed to purchase 6xR650 tickets but before they could be issued the systems froze and no tickets were issued. The transaction went through, and money was deducted off her account but the system couldn't allocate any tickets. The Checkers staff tried to call Computicket but their call centre was busy and no one was able to assist. They also tried calling other branches to help (Rivonia and Waterfall) without any help. After waiting an hour and half in the store my friend had to go to work, and was told to come back in the afternoon to sort this out. My friend couldn't then make additional purchases as she already had 6 tickets against her name but in fact had NONE in HAND due to an error on your system!!

When she returned this afternoon she was told by Computicket that they can't do anything and can only refund her the money as all the tickets were sold out. Which is not what she wants as the intention was to purchase tickets and this was accomplished except for a glitch on the Computicket website.

To top it all off the person on the call was extremely rude to my friend and the very helpful Checkers staff member who was only trying to assist in resolving the matter. This is completely unacceptable, to have a system that is not equipped to deal with the level of business that you are driving and to also treat customers so poorly. In addition the system was so SLOW that only 1 person managed to get tickets at Checkers Sunninghill with a whole queue of people waiting in line since 7:00 am. Computicket staff are not apologetic and have NOT offered a solution, they are just saying they will contact her but with no real indication that this taken seriously or any guarantees what so ever.