Customer loss

I really don't understand what happened here but I used to buy my bus tickets through computicket travel with absolute ease. Out of nowhere since the beginning of January I always get an error message asking me to call customer care. I have to be on hold for soooo long then they clear the transaction only when I return online the page has reloaded, so I have to resubmit again and it's an endless cycle. I asked the customer care lady why this is happening, and she said something that didn't make sense. I got so frustrated after several attempts on several occasions that I just don't book with them anymore. I now am forced to use Justgo which charges R7 more but atleast I don't feel like I have been kicked out of some system failure club!!!!!