Computicket refusal to sort out issues

I purchased 2 tickets from mthata to Johannesburg. The City to city bus. The driver refused to give me my ticket stub however the bus left mthata station at 12pm today 22/04/2025. This bus is absolutely disgusting. The lady at checkers Computicket stand confirmed that the bus would have toilets and that city to city was a better bus. This bus has no toilets, the roof and windows are leaking. The seats have no padding just material cover. How does Computicket sell tickets for a vehicle that is not in a decent condition. Leaving us as clients in terrible travelling conditions. The driver was rude, refused to stop, my 9year old daughter soiled herself because of this, yet 20minutes previous to this the driver stopped on the side of the road for 2 black ladies. What makes them as passengers more important than myself or my daughter?

The bus is in disgusting condition, interior lights do not work, heater does not work, baggage compartment do not seal, resulting in my luggage being soaking wet at the end of the trip.

Now in saying this, I will not accept. Any excuse about I need to take this up with the bus company. I purchased my tickets through Computicket. Computicket is my service provider. The bus company is a service provider to Computicket. I've called in multiple times, emailed multiple times and lungile continuously gives me excuses, and then Zama cut the call on me after the manager refused to speak to me.