Computicket Refund - Disney on ice

I purchased 5 Disney on Ice tickets during Dec 2019. On 24 April I received notification via Email that the shoe had been cancelled due to Covid 19 and instruction were provided for a refund as well as how long the refund will take 8-10 working days. I have followed instruction and provided the required info in order for Computicket to refund my money numerous times. Their phones are not being answered and every email I send comes back with a reply reading "This ticket has been cancelled, please email us if it has not been resolved". I t is over a month now and I still have not received my refund