Computicket - poor service

Pathetic service. I booked a DMJ from Cradock to Cape Town via Computicket. The bus was over two hours late. DMJ and Computicket had no decency to let me know of delays. My domestic was stuck in Cradock Eastern Cape, South Africa at 9 pm at night with no transport. She thus had to go home for safety reasons as there was no guarantee the bus would come. This was a dangerous situation for a lady to be in. Computicket refuses to refund me even though I paid via Computicket! Utter disgust that Computicket uses DMJ that is unreliable and at the same time lacks the ethical understanding to assist their client instead they take the side of DMJ.