Computicket not refunding and pathetic service

So dissapointed at Computicket. I made an online booking on 25Oct for 31st Oct. I call the up to inform them I have not received confirmation, and I get told to give it time.

On the 31st, I call intercape and booking is still not confirmed. Long run around and no one can help me. It is now the 03 Nov and I'm still waiting for my refund and communication. Keep on calling them and just get told to wait for finance clerks, who seemingly is not allowed tp communicate directly with clients.

Pathetic service this time round!