Computicket just don't care

I booked a bus APM from Mt Frere to Pretoria (Ref no. B6WWC9LA) for travel on 26 January 2024. I waited at the bus stop for 4 hours at night with a risk of being ******, bus never arrived. I tried calling APM with no success and even Computicket that sold me the ticket didn't even bother assisting. I wrote to them after the incident but to date they didn't even care to respond. Even worse, we had already also booked a flight to return of which was forfeited.