COMPUTICKET GIVING BAD SERVICE, DAYLIGHT *******!!!

On Thursday, 21 September I bought tickets online from Computicket for the Standard Bank Joy of Jozz taking place on Saturday, 30 September 2023. The tickets were sent to my laptop to print, I decided I would print them on the day of the concert from my laptop to avoid misplacing them. On the morning of 24 September 2023 my house was broken into and my laptop and wallet containing my bank cards ******. I then phoned Computicket to request that copies of the tickets be resent to me to collect from a computicket outlet and to my surprise was told there was no history of purchase of such tickets. I then instructed Standard Bank to reverse the payment of R1 600.00 done on my credit card. Now this morning on 11 October 2023 I received a call from a computicket call centre agent informing me that the money will not be reversed as I had the option of printing the tickets. The consultant was very rude while I tried explaining to her that I never printed the tickets as my laptop was ****** before I could do so and that Computicket could not assist me when I reported the incident as they were adamant that there was no history of the purschase being made.

I need a full refund of the R1 600 paid from my credit card as I never printed the tickets.