COMPUTICKET ERMELO

Good morning I am Mr Kobus Stander from Ermelo, cell phone number ***. Yesterday morning I looked on the internet on your website for availability for seats for 8 May 2016 at 15:00 at the Emperors Palace Theatre for the show Sneeuwitjie. According to your website, there were 6 seats available on the raised level for R220 per seat. After consulting with my family, I saw that I only needed 3 tickets. There was some difficulty in using your online payment system so I drove to our local Computicket office at the Checkers Centre in town. They told me that their system was off line and that I should return later. Later the afternoon I went back, only to be told that their ticket printer now is not working. Then they advised me to go to the Shoprite Store in another shopping centre. On my arrival there, I was told that they are also off line and I should try the OK Store. As I got there, the lady there told me that her ticket printer is not working either. I find this state of affairs totally unacceptable and unprofessional. Please explain to me how 3 outlets in one town can all be non-functional at the same time? This is the worst service I have had from any public service provider in a long time. It is not fair that something I am planning to do with my wife and daughter for Mother’s Day can now not be possible because of your bad service. Please advise on our course of action from hereon. Kobus Stander