Computicket doesn't want to refund me

I am shocked by Computickets. Very unresponsive company when lodging our refunds claims. I bought a City to City bus ticket through them on 21 March 2022. I was suppose to travel with this bus from Knysna to George where I was to take a flight to Johannesburg. The bus was delayed by almost 1 hr 30 min hence I had to use an alternative transport. The City to City guy manning the Knysna Waterfront Station informed me that he will send a communique to Computicket/City to City coligues letting them know of my Oustanding refund since he didn't have cash at his office to instantly refunding me. He further told me that I should go to any computicket service center to collect my refund since they are aware of my claim. I went to Johannesburg Park Station and they gave me some contacts emails for the people to contact regarding my refund. Eversince then, I hv been forwarding emails to them and they kept on claiming that my refund is being processed. During the exchange of emails they even requested my banking details which I forwarded to them. I ve been making a number of followups with them but till to date (14 May 2022) they still failing to pay my refund. Its almost 2 months now. Sometimes they don't even bother to respond to my emails and it is so frustrating. Nomfundo Shabangu from Computickets has been the contact person but she is failing to push their accounts office to give me my refund.