Computicket Complete Incompetence

On the 28th June 2018 ticket sales for the concert were opened to the public. I went to the Shoprite Checkers in cape town @ 08:30 in the pursuit of purchasing tickets all while trying to purchase these tickets online while waiting in the queue as they became available at 09h00.

The Online system had multiple crashes and after standing in the queue managed to get to a teller whom was unable to book multiple tickets at 1 time. The option to book mutliple tickets at once which is usually available was faulty and was not allowing.

I wished to purchase 9 x Seated Tickets @ the R 1 130.00 each as I have my in laws flying in from France and family flying in from East London.

Due to the Multiple System Crashes on Computickets end we were unable to book multiple tickets under 1 booking and as the computicket ticketing system was spitting out random tickets we were advise by the teller to take the tickets we could get in the price point as and when the system would spit it out.

I eventually got my hands on 9 x tickets after much back and forth through a clearly strained system.

I now have a situation where I have 9 x tickets and are nowhere near seated together.

We were informed that with the receipts when the tickets are to be collected on the 28th February 2019 we would be able to ensure that we are all seated together. I did infact go in to query this on the 26th February 2019 and was told to return on the 28th.

Again my in laws are flying in from France and are in their Late 50's hence the seating tickets at the premium price point.

Please could you take this up with the promoters and computicket management to as a 1st Prize provide us with what was purchased (seating next to eachother) If it were standing seats at a price point of example R500.00 I could totally understand, however this is not a little Money. its as if though a reputable company such as Computicket did not cater for the amount of online traffic expected for a concert and act of this nature and now I sit with the problem due to your system limitations.

I am open to possibly going the 28th March which is when the 2nd show is to take place however have to be mindful that Flights, Accommodation and itinerary for the my family flying into Cape Town for this concert has been scheduled.

While I am surprised to hear that I am the 1st to raise this, I suspect you will soon have an influx of the same queries/concerns from your other customers as I was not the only person purchasing multiple tickets even at this price point.

Please if you could be so kind to take up for me with both Computicket Management and Promoters and provide me with feedback it would be highly appreciated.

If i had known that confirmed we would not be seated together I would have never purchased these tickets.

Respectfully, If the request to be seated together is not possible then I would expect a full refund regardless of your policies as the issue did not reside on my end.

Please let me know soonest.