Computicket are ******* that ***** money from clients!! - violating section 17 of the Consumer Protection Act.

Computicket are ******* that ***** money from clients!!

On 17 June 2018 I bought tickets online for an event with Computicket. I did not get option to select seats but a pair (2) tickets was purchased and paid for together. Common sense and in my error I assumed because it was purchased together the tickets seating would be next to each other. When I went to checkers to collect tickets the store representative pointed out that the seats are not in fact seated next to each other? A pair of tickets purchased together was seated 32 seats apart!

Upon online purchase I did not get option to select my seating…instead Computicket automatically selected seating for me.

When I wanted to move the seating next to each other I could not because of availability and when I opted to downgrade to get tickets next to each other 3 months in advance was informed of penalty fee of 15% for total value of tickets. In other words Computicket opted to ***** 15% = R90 on a R100 downgraded ticket.

90% CHARGE FOR R100 LESS TICKET VALUE!??

What is more concerning is how a company like Checkers can partner with a organisation like Computicket that literally *****s money from their clients!!

Avoid doing your online tickets with them at all cost!

I have now raised this with Computickets on 2 occasions and was promised an investigation and feedback but to no avail…my next stop will be the consumer advocate to understand how ticket prices in SA is regulated and more specifically the charges around cancellations which we as consumers have no control over. If Computicket forces a client to downgrade because of erroneous behaviour on their side I do not understand how then Computicket uses bullying tactics by charging a client 90%!! for a downgrade…THIS IS PLAIN DAMN THEFT!!!

National consumer Act: Complaint: You have to cancel a booking which you have paid for already Example: You bought a bus ticket for your mother, but she is in hospital and cannot use it. You can:  Insist on getting your money back if the person who you bought the ticket for is in hospital or has died; or  Expect to pay a reasonable cancellation fee if you cancel the ticket for other reasons.

If the company refuses to give your money back, you can: Complain at the Provincial Consumer Affairs Office (see below on page 23) for violating section 17 of the Consumer Protection Act.