Computicket

Good day.

I am extremely disappointed with services that I have received from computicket. I purchased 3 tickets for the dinosaur expo in durban dated 8 September 2018. And due to unforseen circumstances (hospitalized) we weren't able to attend. I contacted computicket on Monday 10/09/2018 and explained the situation. To which I was informed that I would need some sort of proof. Even a document proving hospitalization in order to get a refund. I explained that I was currently in hospital and had no access to a scanner. I was then asked to send a picture of any document to prove hospitalization and then I would get a refund. I then sent a picture of my maternity card on the hospital letterhead. Computicket came back to me stating that they now required valid dates of hospitalization. I was by this point frustrated as they kept giving me the run around. So I called and asked why is this an issue. They said they can't offer a refund. So I requested new tickets for a another weekend and I would send a family member for the show in my place. And I was informed that they cannot re-book the show for me. And they cannot refund me. So now I'm at a point where I have lost R340 and computicket tells me there is nothing they can do about it.

This is very pathetic service on their part.

Please help. Desiree