Beware of the Park and Ride Facility from Computicket

This is just to bring awareness to consumers using Computicket as well as Park and Ride Facilities. The email below which I sent to Computicket details the experience. Just know that if you use the Park and Ride service, there is no guarantee you will be on time for your concert or event. For example, if your show starts at 19:00 and you are at the bus at 14:00, the bus will only leave once it is full or maybe after the show starts. Best to use Uber instead as the service for the Park and Ride facility is absolutely terrible. This is the worst treatment I've ever seen especially in this day and age. To top it all, Computicket has the audacity to argue even when they are at fault.

Dear Computicket

It is very disappoiniting to see how badly customer were treated at the park and ride facility in Carnival City for the Ed Sheeran Concert on the 24th of March 2019.

We arrived at the bus at Carnival City at 17:00. The Park and Ride info clearly stated that the bus would leave at 18:00 at the very latest. After speaking to the bus personnel they informed us that the bus would only leave at 18:30 because, they had to send a bus for 4 passengers who came after 18:00 or alternatively when the bus is full. I then went to the site supervisor to explain that the concert starts at 18:45 and to my surprise he was not concerned. He answered "Nope, the concert starts at 20:30". To me the supervisors attitude was absolutely terrible. We stood in long lines to get these tickets, We didn't just pay for the main act. The info that was given was that there will be opening acts of which we missed both because of the bus personnel making their own rules and assumptions. We payed R150 for the Park and Ride facility, the service was absolutely terrible. The truth is that we only left at 18:30, we even went to the point where we contacted Big Concerts and even their attitude was terrible. The supervisor went on further to say "Well, you should have came earlier". We were there at 17:00, well before the time we needed to be there. This bus service really spoilt our whole experience. That's not all, on our way back home, the personnel informed us that if the buses weren't full we would not go home. They moved people from bus to bus. They even parked the bus entrance near a bush, the females who were sandals were walking through thorn bushes, the thorns even went through their sandals. People were even standing in the bus even though there were buses standing empty. It was a 50km ride back to Carnival City, people were even sitting on the floor, what kind of people are you to treat someone so badly.

I am absolutely disappointed by this bus service and especially the supervisor. His personnel was taking instructions from him. I have to see some form of disciplinary action taken against this individual for making us miss half the concert and secondly, his terrible attitude and thirdly, for treating people so badly.

Kind Regards