Bad Turn around time for money that they deducted and did not receive an email for a booking

Hi. I booked a bus ticket on the 28th September 2023 from cape town to east london which was a return ticket (04th october - 09th october 2023). Computicket debited by account and never sent me an email (as i usually do) to confirm my booking. When i went to Intercape bis terminus in town the told me it shows that payment to computicket was timed out. i have sent all the infomation that they (computicket) requested but have responded. i am really dissapointed as a have always used computicket for all kinds of bookings and never had a problem. my money is sitting there not allocated to anything and i have a trip on wednesday. Can anyone from the company please flag this an emergercy because they dont even have a complaints department to escallate my issue.