Bad service and time wasting experience.

I've been purchasing a bus ticket from Computicket Rosebank for years . On 3 September when I went to purchase a ticket the swiping machine didn't print the receipt and the lady said I must go to the bank reverse the transaction and come back and swipe again . When I went to my back they told me reversal takes a couple of days to reflect sometimes and a banking fee might occur. I told the lady not to cancel the ticket to instead give me the ticket and I'll give her my bank statement as proof the money went out of my account when she was reconciling her books for the day . She was impatient,rude and at some point not even listening to me . Luckily Computicket responded to me via twitter and spoke to the lady . But to have to go through such strains of contacting Computicket via twitter when something like this seems to happen a lot . The staff have to be trained better . Now I don't have a bus ticket and need to go home next week Saturday still .