Bad service

I booked a bus ticket for my son online on the 6th made an EFT payment to their standard bank account, they told me that the payment has not been received I then sent them a POP on the same day gave them all the details they requested spoken to several agents one of them being andile ndlovu, Leoni, nomfundo, mimi and a supervisor velerie none of them are helpful at all, my son missed that bus I then had to make alternative arrangements for him but noe computicket is refusing to refund me my money that I paid via EFT and in order for them to give me any feedback I should be the one contacting them and having to wait on a long que to get through to someone, just now I spoken to Leonim again she cannot give me feedback regarding my money.. They do not want to refund me my money they are making excuses with my money.. Computicket I want my money back