BAD SERVICE

I booked a flight in March for travelling on the 27 which ended up being lock down so the flight was cancelled i have been struggling to get hold of british airways to claim the money back finally i got hold on them in July which was 5 months later than they told me that the money is with computicket they didn't receive it had to contact them and i delt with Nokulunga Khumalo this is the last email she sent me confirming she has processed the refund. Hi Pearl I hereby acknowledge receipt of your below email. Please note that British Airways only waiver penalty fees due to hospitalization, death in the immediate family or an airline schedule change. A refund on reference number: T2003GKQ4SK0 has been app**** for as per your request. Please note that the refund may take between 6 - 8 weeks to verify with the BSP (billing and settlement plan) as laid out by IATA, I am unable to confirm the amount to be refunded until I receive written confirmation from British Airways, unfortunately I may not confirm a full refund on my side, you will be liable for penalties due. All refunds will be subject to a Computicket admin fee of R 150.00 per person (excl. VAT). Please feel free to contact us should you require any further information or assistance.

Thanks Nokulunga Khumalo | Travel Travel Agent Computicket (Pty) Ltd Address: Computicket House, Greenacres Office Park, Cnr Rustenburg and Victory Rds, Victory Park Phone: +***8 Fax: *** Email: *** Email: *** Web: www.computickettravel.com Disclaimer http://online.computicket.com/web/pdf/ElectronicMa*******Notice.pdf

i than follow up 3 months later after she sent the email and she tells me its still pending really how long does it take to process a refund i am very angry because i need this money and they playing games with me.