Bad customer service

I first dealt with Computicket on the 12th of October using the online portal. After buying my ticket, I didn't receive any confirmation of my booking in the form of email or sms but I managed to get my details via a screenshot I took.

Secondly I've had trouble booking a ticket and been told the booking was not made and yet the funds were deducted from my account. I email requesting a booking confirmation and I receive another Passengers confirmation where by I did state my full name and surname even went to the extent of writing my ID number but still she sent me the wrong confirmation.

I am simply asking for refund back but again I'm asked to contact my bank. That more money I must use to get my money. I had requested for a supervisor or manager to contact me but still hasn't. I am really unhappy with your service and I wouldn't recommend it to anyone because what y'all doing now is proof of purchasing online is absolutely not safe.

I had major confusion and issues whilst traveling yesterday because of the problem and had to rebook my ticket again with yet more money.

Today I spoke on the phone with a consultant by the name of Thandeka who dropped my call twice, much to my dismay.

I am disappointed at the service I have received as a whole and would not recommend computicket to anyone.

I would like a refund for the full amount of R380 for the failed booking.

Any help in this regard would be highly