Bad attitude, Rude, Incorrect information

the above mentioned cashier (Anele Malinga) working at the Computicket counter has the worst attitude i have experienced at Checkers and the worst customer service. when i approached her counter she didn't greet me and she kept engaging in chatter with her colleagues. when taking my details she 1st took down my surname incorrectly for an Intercape bus ticket and we had to come back to the process of recapturing my details. upon completion of the transaction she hadn't added my daughters details on the ticket who is an infant meaning she wouldn't be able to travel with my wife. when i asked her how to fix it she told me that wasn't her problem and it was my fault that i hadn't told her about the infant. the whole time her computer screen was facing towards her and i had no idea what she was typing. this whole time she kept chatting to her colleagues. idle chatter. she then told me that i would have to cancel my ticket, get a refund and pay a cancellation fee and then re-book, which didn't go down well with me. if i hadn't known better i would have cancelled the ticket and paid a cancellation fee but all i did was call Intercape and just have my daughters details added with no extra