Based on recent customer reviews, Computicket is overwhelmingly criticised for unresolved refunds on cancelled events, bus and flight bookings. Customers repeatedly report paying successfully but never receiving e-tickets, then being bounced between the call centre, Shoprite or Checkers kiosks and event organisers with no accountability. Emails go unanswered, phone lines stay congested, and promised three to seven day refund timelines stretch into months. A handful of reviewers praise individual consultants such as Phologo, Zama, Lindokuhle and Mimi, who resolved bus ticket amendments and retrieved missing tickets with genuine care.
TrustIndex
1.9
NPS Score
-71
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Computicket
What do customers say about Computicket?
Based on recent customer reviews, Computicket is overwhelmingly criticised for unresolved refunds on cancelled events, bus and flight bookings. Customers repeatedly report paying successfully but never receiving e-tickets, then being bounced between the call centre, Shoprite or Checkers kiosks and event organisers with no accountability. Emails go unanswered, phone lines stay congested, and promised three to seven day refund timelines stretch into months. A handful of reviewers praise individual consultants such as Phologo, Zama, Lindokuhle and Mimi, who resolved bus ticket amendments and retrieved missing tickets with genuine care.
Is Computicket trustworthy?
Computicket has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked Computicket across 706 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I have requested a refund for 5 tickets due to the event moving dates a week before the actual da...
I have requested a refund for 5 tickets due to the event moving dates a week before the actual date of the event and i haven't got a response from the computicket team.
1 reviews | Active since Oct 2026
I have requested a refund for 5 tickets due to the event moving dates a week before the actual da...
I have requested a refund for 5 tickets due to the event moving dates a week before the actual date of the event and i haven't got a response from the computicket team.
1 reviews | Active since Oct 2022
Refund issues-********
I am so disappoint, it been 2 weeks of me sending emails, calling with no customer service help from computicket I have not yet received my refund due to a postponed event which I will not be able to attend. Worse part is that the organisers are telling me its my responsibility to follow up on my refund, you will not get help from customer service (unanswered call), no reply to emails at this poit i take them ********
1 reviews | Active since Oct 2022
Refund issues-********
I am so disappoint, it been 2 weeks of me sending emails, calling with no customer service help from computicket I have not yet received my refund due to a postponed event which I will not be able to attend. Worse part is that the organisers are telling me its my responsibility to follow up on my refund, you will not get help from customer service (unanswered call), no reply to emails at this poit i take them ********
1 reviews | Active since Oct 2026
Disgusting service and *********** staff
I am extremely disappointed with the level of service I have received regarding the tickets i bought for the Sun City Metro fm tap into 2027 NYE party. I purchased tickets for the Metro FM Tap Into 2027 – NYE Party 7 days ago. However, due to what appears to be a system error, I was issued tickets for the Rusty Rocks Beach Party (1 January – 2 January 2027) instead of the event I intended to attend .I reported the issue immediately and followed up multiple times and I was advised that the matter had been escalated to the event planners. To my suprise compu ticket is now asking me to re purchase another tickets, they actually want me to get the same incorrect tickets and put me from pilar to post for my refund, can cumputicket fix this mess and give me my correct tickets, because i wont re-purchase those tickets, an erorr is on their side, they must not make their problems mine
1 reviews | Active since Oct 2026
Disgusting service and *********** staff
I am extremely disappointed with the level of service I have received regarding the tickets i bought for the Sun City Metro fm tap into 2027 NYE party. I purchased tickets for the Metro FM Tap Into 2027 – NYE Party 7 days ago. However, due to what appears to be a system error, I was issued tickets for the Rusty Rocks Beach Party (1 January – 2 January 2027) instead of the event I intended to attend .I reported the issue immediately and followed up multiple times and I was advised that the matter had been escalated to the event planners. To my suprise compu ticket is now asking me to re purchase another tickets, they actually want me to get the same incorrect tickets and put me from pilar to post for my refund, can cumputicket fix this mess and give me my correct tickets, because i wont re-purchase those tickets, an erorr is on their side, they must not make their problems mine
1 reviews | Active since Nov 2016
Computicket Checkers vouchers????
I've been trying to contact Computicket via *** and SMS and *** . Same longwinded. Experiencing high sall volumes..blah blah ..was gifted R2500 vouchers , but only R2000 arrived via SMS IN R250 as in 8 , 2 xR250 outstanding ..I need these ASAP please .
1 reviews | Active since Nov 2016
Computicket Checkers vouchers????
I've been trying to contact Computicket via *** and SMS and *** . Same longwinded. Experiencing high sall volumes..blah blah ..was gifted R2500 vouchers , but only R2000 arrived via SMS IN R250 as in 8 , 2 xR250 outstanding ..I need these ASAP please .
1 reviews | Active since Nov 2017
Refund Request for Cancelled Event
Good day, I purchased 4 tickets for the Ruimsig Soul Session on 15 August 2026. I have since learned that the event may have been cancelled, but I did not receive any notification on my phone or via ***. Please confirm whether the event has officially been cancelled. If it has, kindly advise on the refund process and when I can expect my refund to be paid. My ticket purchase details are available upon request. I would appreciate an urgent response as soon as possible. Kind regards, Patricia Mashego
1 reviews | Active since Nov 2017
Refund Request for Cancelled Event
Good day, I purchased 4 tickets for the Ruimsig Soul Session on 15 August 2026. I have since learned that the event may have been cancelled, but I did not receive any notification on my phone or via ***. Please confirm whether the event has officially been cancelled. If it has, kindly advise on the refund process and when I can expect my refund to be paid. My ticket purchase details are available upon request. I would appreciate an urgent response as soon as possible. Kind regards, Patricia Mashego
1 reviews | Active since Oct 2020
URGENT — Unresolved Voucher Issue, No Response Since 8 September
I am extremely disappointed and frustrated with Computicket's complete lack of customer service. I purchased a voucher that never came through, leaving me out of pocket by R400. I have been trying to resolve this for over a week with zero success. I emailed Computicket on 8 September, and again on 14 September — no response to either email, despite your website stating a 24–48 hour turnaround time. I have also called the call centre repeatedly; the phone simply rings out with no one ever answering. I even went to Checkers directly to ask for help, and even they were unable to get hold of anyone at Computicket. This is unacceptable. I paid for a service and received nothing in return, and now I cannot get a single person at this company to respond to me through any channel — phone or email. If a customer cannot reach a company at all, that is not a minor service issue, it is a complete breakdown of accountability. I am requesting an urgent resolution: either the voucher I paid for or a full refund of R400. I will be escalating this complaint further if I do not receive a response within 48 hours.
1 reviews | Active since Oct 2020
URGENT — Unresolved Voucher Issue, No Response Since 8 September
I am extremely disappointed and frustrated with Computicket's complete lack of customer service. I purchased a voucher that never came through, leaving me out of pocket by R400. I have been trying to resolve this for over a week with zero success. I emailed Computicket on 8 September, and again on 14 September — no response to either email, despite your website stating a 24–48 hour turnaround time. I have also called the call centre repeatedly; the phone simply rings out with no one ever answering. I even went to Checkers directly to ask for help, and even they were unable to get hold of anyone at Computicket. This is unacceptable. I paid for a service and received nothing in return, and now I cannot get a single person at this company to respond to me through any channel — phone or email. If a customer cannot reach a company at all, that is not a minor service issue, it is a complete breakdown of accountability. I am requesting an urgent resolution: either the voucher I paid for or a full refund of R400. I will be escalating this complaint further if I do not receive a response within 48 hours.
1 reviews | Active since Sept 2026
Refund | Misleading advertising & communication
This company is such a joke. Their website gives false advertising. How can a simple refund which is supposed to be processed within 3-5 working days as per their "supposed rules" take a whole month. I am tired of listening to the lies their call centre people are saying. All they know is to put someone on hold over and over as if they are helping _zero professionalism, zero empathy, full of incompetency, non receptive.
1 reviews | Active since Sept 2026
Refund | Misleading advertising & communication
This company is such a joke. Their website gives false advertising. How can a simple refund which is supposed to be processed within 3-5 working days as per their "supposed rules" take a whole month. I am tired of listening to the lies their call centre people are saying. All they know is to put someone on hold over and over as if they are helping _zero professionalism, zero empathy, full of incompetency, non receptive.
1 reviews | Active since Dec 2023
Bad service
Bought an event online the purchase was successful and I never got the ETicket and only had a invoice of the ticket but didn’t get the ticket worst part on the day of the event I could even be assisted , I had to purchase another tickets on TicketPro of which I immediately got a ticket access to the event, is been 3 weeks now I made a query of that incident asking for the refund as I never got the ticket and very inconvenient for me to buy tickets again.. computicket has not yet responded to my emails 🙃😩
1 reviews | Active since Dec 2023
Bad service
Bought an event online the purchase was successful and I never got the ETicket and only had a invoice of the ticket but didn’t get the ticket worst part on the day of the event I could even be assisted , I had to purchase another tickets on TicketPro of which I immediately got a ticket access to the event, is been 3 weeks now I made a query of that incident asking for the refund as I never got the ticket and very inconvenient for me to buy tickets again.. computicket has not yet responded to my emails 🙃😩