Very Poor Service

I have never come across a company that is more *********** than Computershare. My wife passed away two years ago, and I forgot she had shares registered with Computershare. Since April 2023, almost 18 months, I've been trying to transfer these few shares to my name, but the process has been painful, to say the least. I personally wish I never remembered about these shares because the absolute pathetic service I've experienced is just not worth all the stress. I have phoned numerous times to follow up, and every time, after having to answer countless question to determine my identity, I get informed that some documents are still outstanding. Yet on previous calls, agents have confirmed that all documents have been received and forwarded to the relevant department. But when I follow up I'm told there's a query I've also numerous times been informed that the query will be escalated to the relevant department to speed up the process, but when I follow up after a few weeks, I'm back to square one, being told the system shows outstanding documents. It's clear that there is little or no communication between departments. A week after my last follow-up, I received an email stating my address has successfully been changed. The funny thing is, my wife changed the address when we moved 5 years ago.

I've had it with this company. I really don't care about the shares anymore, they can stick it! I was seriously wanting to buy Pick n Pay shares, but deceided I will Never do it through Computershare.

If you are considering buying or selling shares, Don't do it through Computershare. Go read the reviews, many of the 'good' ones aren't about the company, but rather one or two individuals who try their utmost to assist frustrated customers.