Very poor Service
My wife is trying to get dividends owed to her since May 2017. I have a lot of mails to Computershare. Every time they want other documents. She is in tears at the moment. They will not assist her in the branch or in her home language...... I am so frustrated.
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Computershare's replyOfficial
13 Nov 2017, 12:57We do apologise that your wife's account was not updated when she sent in her documentation. As discussed on the telephone, the account has been updated and a replacement for her dividend payment has been requested. As soon as the payment is processed, it will be deposited into her bank account.
Please accept our sincere apologies for the inconvenience you have both been caused and do not hesitate to contact us should you require any further assistance.
Kind regards
Computershare
Best regards,
Computershare's reply13 Nov 2017, 12:57
Official
We do apologise that your wife's account was not updated when she sent in her documentation. As discussed on the telephone, the account has been updated and a replacement for her dividend payment has been requested. As soon as the payment is processed, it will be deposited into her bank account.
Please accept our sincere apologies for the inconvenience you have both been caused and do not hesitate to contact us should you require any further assistance.
Kind regards
Computershare
Best regards,