Very poor communication

Item: Computershare
Rating: 2
Author: Edgar C

Brian Ndlovu was assisting me. He never asked for the correct information right from the start, so other employees had to intervene. After supplying all the requested information, I still have not heard back from Anyone. I see this as a Computershare issue, more than a single employee.

Helpful (0)

Replies (4)

Computershare's replyOfficial

31 Jan 2025, 17:15

Dear Edgar

Thank you for reaching out, we sincerely apologise for the level of service you have experienced.

We value and appreciate your feedback.
Kind regards,
Computershare

Computershare's reply31 Jan 2025, 17:15

Official

Dear Edgar

Thank you for reaching out, we sincerely apologise for the level of service you have experienced.

We value and appreciate your feedback.
Kind regards,
Computershare

Computershare's replyOfficial

31 Jan 2025, 17:23

Dear Edgar

We value and appreciate your feedback.

Kind regards
Computershare

Computershare's reply31 Jan 2025, 17:23

Official

Dear Edgar

We value and appreciate your feedback.

Kind regards
Computershare

Edgar C's updateReviewer Update

03 Feb 2025, 10:42

I would expect that you not just apologise but do something about my request for feedback. i.e Provide an answer to my mail, requesting feedback.

Edgar C's update03 Feb 2025, 10:42

Reviewer Update

I would expect that you not just apologise but do something about my request for feedback. i.e Provide an answer to my mail, requesting feedback.

Computershare's replyOfficial

03 Feb 2025, 13:08

Dear Edgar

Thank you for reaching out, we sincerely apologise for the level of service you have experienced.

Please note we are looking into the matter, and we will respond as soon as possible

We value and appreciate your feedback.
Kind regards,
Computershare

Computershare's reply03 Feb 2025, 13:08

Official