1 reviews | Active since Jul 2016
Unacceptable turn around time
<p>On 1 November updated FICA documentation was sent to your office as requested. To date, despite follow up emails, all I receive is an auto generated 'do not reply' email. Really? In this day and age how do you justify that 8 days later, I still have not any confirmation? Other companies just about SMS you on the same day confirming a requested instruction.</p> <p> </p> <p>Could I please have human interaction/confirmation that my account is in order.</p>
We do apologise that it took so long for your account to be FICA verified but are pleased to advise you that your account will be updated today. We will send you an email advice as soon as it has been done.
Please accept our apologies for the inconvenience you have been caused.
Kind regards
Computershare
We do apologise that it took so long for your account to be FICA verified but are pleased to advise you that your account will be updated today. We will send you an email advice as soon as it has been done.
Please accept our apologies for the inconvenience you have been caused.
Kind regards
Computershare
Thank you Verna van der Westhuizen for your assistance. I am however still concerned at the turn around time of an international company, especially in the times we live in.
Thank you Verna van der Westhuizen for your assistance. I am however still concerned at the turn around time of an international company, especially in the times we live in.