Transferring of shares obtained from a Company

My Employer has given employees a number of shares. I've opted to have my shares transferred to my own account. I was informed by Computershare employee Darren Attwell in order to proceed with the transferring of the shares I had to pay the transfer fee and the tax directive which I duly did in July 2017. I've received an email early August requesting proof of payment, I responded with the proof (2nd time). I followed up mid August on progress, I was told once the transfer has settled I will be advised accordingly. Mid September I contacted Darren again just to be told that he no longer works in that department and Nompumelelo Dlamini will be dealing with future queries. I then forward the correspondence to her. I had to email her twice before I could get a reply, just to be told yet again they cannot locate the proof of payment. I've emailed the proof of payment again. No correspondence received, I've emailed again on 3rd October, only to be told they are waiting for settlement confirmation. I've emailed again on the 11th and to date no reply. Can somebody please inform me when will my shares be transferred into my account.