The WORST

Customer Support was simply copy-pasting the same replies over and over, and not even try to understand the situation and help. NOT AT ALL! Also, I do not understand that in a digital and globalised business world, why their insistence for customer to post a physical mail to them. And do their realise that sending such a mail to the US (which is meaningless to begin with) costs a lot for Asia countries? It just does not make sense. How difficult is it to authenticate a customer's identity via digital solutions? It's this their job while they manage the accounts? It is just appalling and now I kinda blame my company for choosing such an organization and to put me through this unnecessary painful process to get my hard-earned money back. Feels so cheated!