Struggling to open COMPUTERSHARE account
I have been trying to open an account since May 2021, I have sent and re-sent all the required documents more than 5 times now but still my account is not open. I wanted to buy SAB kabili shares but I'm not winning with just opening an account..IF COMPUTERSHARE TAKES MORE THAN 3 MORE THAN 3 MONTHS TO OPEN A MERE ACCOUNT, HOW ARE THEY GOING TO ASSIST ME WITH BUYING AND SELLING SHARES????? I DON'T KNOW HOW TO TALK TO THEM ANYMORE...I EMAILED, I CALLED, I RE-EMAILED BUT STILL ACCOUNT IS STILL NOT OPEN.
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Replies (8)0
Replies (8)
Computershare's replyOfficial
27 Sept 2021, 08:49Dear Nthabiseng
We apologise for the poor experience and we've requested that this be escalated internally for someone to investigate the delay.
Kind regards
Computershare
We apologise for the poor experience and we've requested that this be escalated internally for someone to investigate the delay.
Kind regards
Computershare
Best regards,
Computershare's reply27 Sept 2021, 08:49
Official
Dear Nthabiseng
We apologise for the poor experience and we've requested that this be escalated internally for someone to investigate the delay.
Kind regards
Computershare
We apologise for the poor experience and we've requested that this be escalated internally for someone to investigate the delay.
Kind regards
Computershare
Best regards,
's updateReviewer Update
07 Oct 2021, 23:22I still don't have an active account for COMPUTERSHARE.. they are still investigating the delay since 27 September 2021
's update07 Oct 2021, 23:22
Reviewer Update
I still don't have an active account for COMPUTERSHARE.. they are still investigating the delay since 27 September 2021
Computershare's replyOfficial
08 Oct 2021, 09:36Good morning
An email was sent to you on 27/09 shortly after 9:30 requesting the following on your documents:
Section K (all sections must be completed mandatory)Nature of business activity – please complete
With this outstanding, your paperwork cannot be processed. Once we have the above you can email it to us on the email provided and we will be able to open the account.
Kind regards,
Computershare SA
An email was sent to you on 27/09 shortly after 9:30 requesting the following on your documents:
- CUSTODY AND SETTLEMENT AGREEMENT FORM FOR A PRIVATE INVESTOR
Section K (all sections must be completed mandatory)Nature of business activity – please complete
- The reverse of your National Identity Card.
With this outstanding, your paperwork cannot be processed. Once we have the above you can email it to us on the email provided and we will be able to open the account.
Kind regards,
Computershare SA
Best regards,
Computershare's reply08 Oct 2021, 09:36
Official
Good morning
An email was sent to you on 27/09 shortly after 9:30 requesting the following on your documents:
Section K (all sections must be completed mandatory)Nature of business activity – please complete
With this outstanding, your paperwork cannot be processed. Once we have the above you can email it to us on the email provided and we will be able to open the account.
Kind regards,
Computershare SA
An email was sent to you on 27/09 shortly after 9:30 requesting the following on your documents:
- CUSTODY AND SETTLEMENT AGREEMENT FORM FOR A PRIVATE INVESTOR
Section K (all sections must be completed mandatory)Nature of business activity – please complete
- The reverse of your National Identity Card.
With this outstanding, your paperwork cannot be processed. Once we have the above you can email it to us on the email provided and we will be able to open the account.
Kind regards,
Computershare SA
Best regards,
's updateReviewer Update
11 Oct 2021, 20:41I have filled in all the necessary sections I have sent through my documents several times now.NO EMAIL WAS SENT on the 27/09 shortly after 09:30...instead I have sent an email on the 29/09 to follow up on many emails that I had previously sent.
's update11 Oct 2021, 20:41
Reviewer Update
I have filled in all the necessary sections I have sent through my documents several times now.NO EMAIL WAS SENT on the 27/09 shortly after 09:30...instead I have sent an email on the 29/09 to follow up on many emails that I had previously sent.
's updateReviewer Update
12 Oct 2021, 22:36Still no correspondence from COMPUTERSHARE, is this your way of preventing black people from investing in shares???
's update12 Oct 2021, 22:36
Reviewer Update
Still no correspondence from COMPUTERSHARE, is this your way of preventing black people from investing in shares???
Computershare's replyOfficial
13 Oct 2021, 08:08Please could you use the private reply feature to re-type your email address or provide an alternative email. We have evidence of emails sent on our side and are worried that you are not receiving these.
Best regards,
Computershare's reply13 Oct 2021, 08:08
Official
Please could you use the private reply feature to re-type your email address or provide an alternative email. We have evidence of emails sent on our side and are worried that you are not receiving these.
Best regards,
's updateReviewer Update
13 Oct 2021, 08:29***
's update13 Oct 2021, 08:29
Reviewer Update
***
's updateReviewer Update
13 Oct 2021, 08:33I honestly don't understand what is the issue with opening an account, it's now October I have lost on opportunities of trading . How must I trust COMPUTERSHARE with my money??? If they can't merely open account for more than 3 months.
's update13 Oct 2021, 08:33
Reviewer Update
I honestly don't understand what is the issue with opening an account, it's now October I have lost on opportunities of trading . How must I trust COMPUTERSHARE with my money??? If they can't merely open account for more than 3 months.