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mulalo M
1 reviews | Active since Sept 2014
17 May 2021, 15:51
Shocking Levels of service
I am struggling since 10th of May 2021 to Fica verified my account I send so many documents and called weekly but every time it is the same story the documents is in the que for verification. Spoke to them 3 times today and every time each one have a different story. The last person said she see all the documents is there it just needs to be updated. I want to sell my shares but I cant do it if the Fica verification is not done. And this is taking almost a 2 weeks now. This is the worst service
Helpful (0)
Replies (11)0
Replies (11)
Computershare's replyOfficial
17 May 2021, 15:53Hi Mulalo
We sincerely apologise for this experience and have escalated this internally so this can be resolved for you.
A senior representative will be in contact.
Regards,
Computershare
We sincerely apologise for this experience and have escalated this internally so this can be resolved for you.
A senior representative will be in contact.
Regards,
Computershare
Computershare's reply17 May 2021, 15:53
Official
Hi Mulalo
We sincerely apologise for this experience and have escalated this internally so this can be resolved for you.
A senior representative will be in contact.
Regards,
Computershare
We sincerely apologise for this experience and have escalated this internally so this can be resolved for you.
A senior representative will be in contact.
Regards,
Computershare
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mulalo M's updateReviewer Update
18 May 2021, 05:59I am still waiting for your senior representative to call me
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mulalo M's update18 May 2021, 05:59
Reviewer Update
I am still waiting for your senior representative to call me
Computershare's replyOfficial
18 May 2021, 09:12We understand. Your call was escalated shortly before 4pm and we want the agent to pull up your details to understand your account and make sure they have information at hand when they talk to you, as well as understand what the underlying issue causing the delay was - speaking to the necessary people to get a view of the situation.
Once they have this, they will contact you.
Thank you for your patience
Once they have this, they will contact you.
Thank you for your patience
Computershare's reply18 May 2021, 09:12
Official
We understand. Your call was escalated shortly before 4pm and we want the agent to pull up your details to understand your account and make sure they have information at hand when they talk to you, as well as understand what the underlying issue causing the delay was - speaking to the necessary people to get a view of the situation.
Once they have this, they will contact you.
Thank you for your patience
Once they have this, they will contact you.
Thank you for your patience
mM
mulalo M's updateReviewer Update
18 May 2021, 09:17What ever system you're using it's not working for lady call me and told me that he have 50 documents to complete and I have to wait for tomorrow. Why can't your office share the load with other stuff members. Why you're employee telling us your company problems instead of helping us. This is unprofessional
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mulalo M's update18 May 2021, 09:17
Reviewer Update
What ever system you're using it's not working for lady call me and told me that he have 50 documents to complete and I have to wait for tomorrow. Why can't your office share the load with other stuff members. Why you're employee telling us your company problems instead of helping us. This is unprofessional
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mulalo M's updateReviewer Update
20 May 2021, 15:42Charles Mosalo.I am still waiting for feedback
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mulalo M's update20 May 2021, 15:42
Reviewer Update
Charles Mosalo.I am still waiting for feedback
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mulalo M's updateReviewer Update
21 May 2021, 15:18Computershare sold my shares on Wednesday even now the money isn't yet paid to my Account
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mulalo M's update21 May 2021, 15:18
Reviewer Update
Computershare sold my shares on Wednesday even now the money isn't yet paid to my Account
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mulalo M's updateReviewer Update
21 May 2021, 15:30charles Mosalo and team why its taking so long for Computershare to pay my money even though I was told it only take 24hours to pay off
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mulalo M's update21 May 2021, 15:30
Reviewer Update
charles Mosalo and team why its taking so long for Computershare to pay my money even though I was told it only take 24hours to pay off
Computershare's replyOfficial
21 May 2021, 15:34Dear Mulalo
On the JSE, the payment of shares sold doesn't occur on the transaction date and varies depending on the type of security (like a share, or a bond, etc.).
South Africa works on a settlement cycle of T+3 for shares/equities listed on the JSE. While it gets quite technical, it's what time it takes for the deeds-office equivalent of shares (called Strate, which is the Central Securities Depository) and the JSE to operate on for the equity market.
Let's break this technical information down a bit further, if you don't mind the explanation: Whenever someone buys or sells a share, there are two important dates to understand: the transaction date and the settlement date. 'T' is the transaction date. The abbreviation T+3 refer to the settlement dates.
Wednesday was your transaction date - the date on which the actual trade occurs.
The settlement date for South African shares traded on the exchange is on a 3 business day cycle, so it takes three business days after the transaction date for something called SFIDvP to happen. In simple terms, this is when the delivery and payment of those shares happen at the same time, it cannot be reversed, and ownership is officially transferred out of your name.
We hope this clarifies your question.
On the JSE, the payment of shares sold doesn't occur on the transaction date and varies depending on the type of security (like a share, or a bond, etc.).
South Africa works on a settlement cycle of T+3 for shares/equities listed on the JSE. While it gets quite technical, it's what time it takes for the deeds-office equivalent of shares (called Strate, which is the Central Securities Depository) and the JSE to operate on for the equity market.
Let's break this technical information down a bit further, if you don't mind the explanation: Whenever someone buys or sells a share, there are two important dates to understand: the transaction date and the settlement date. 'T' is the transaction date. The abbreviation T+3 refer to the settlement dates.
Wednesday was your transaction date - the date on which the actual trade occurs.
The settlement date for South African shares traded on the exchange is on a 3 business day cycle, so it takes three business days after the transaction date for something called SFIDvP to happen. In simple terms, this is when the delivery and payment of those shares happen at the same time, it cannot be reversed, and ownership is officially transferred out of your name.
We hope this clarifies your question.
Computershare's reply21 May 2021, 15:34
Official
Dear Mulalo
On the JSE, the payment of shares sold doesn't occur on the transaction date and varies depending on the type of security (like a share, or a bond, etc.).
South Africa works on a settlement cycle of T+3 for shares/equities listed on the JSE. While it gets quite technical, it's what time it takes for the deeds-office equivalent of shares (called Strate, which is the Central Securities Depository) and the JSE to operate on for the equity market.
Let's break this technical information down a bit further, if you don't mind the explanation: Whenever someone buys or sells a share, there are two important dates to understand: the transaction date and the settlement date. 'T' is the transaction date. The abbreviation T+3 refer to the settlement dates.
Wednesday was your transaction date - the date on which the actual trade occurs.
The settlement date for South African shares traded on the exchange is on a 3 business day cycle, so it takes three business days after the transaction date for something called SFIDvP to happen. In simple terms, this is when the delivery and payment of those shares happen at the same time, it cannot be reversed, and ownership is officially transferred out of your name.
We hope this clarifies your question.
On the JSE, the payment of shares sold doesn't occur on the transaction date and varies depending on the type of security (like a share, or a bond, etc.).
South Africa works on a settlement cycle of T+3 for shares/equities listed on the JSE. While it gets quite technical, it's what time it takes for the deeds-office equivalent of shares (called Strate, which is the Central Securities Depository) and the JSE to operate on for the equity market.
Let's break this technical information down a bit further, if you don't mind the explanation: Whenever someone buys or sells a share, there are two important dates to understand: the transaction date and the settlement date. 'T' is the transaction date. The abbreviation T+3 refer to the settlement dates.
Wednesday was your transaction date - the date on which the actual trade occurs.
The settlement date for South African shares traded on the exchange is on a 3 business day cycle, so it takes three business days after the transaction date for something called SFIDvP to happen. In simple terms, this is when the delivery and payment of those shares happen at the same time, it cannot be reversed, and ownership is officially transferred out of your name.
We hope this clarifies your question.
mM
mulalo M's updateReviewer Update
24 May 2021, 08:07This company called Computershare its unless they don't even bother to info you about the progress of your shares sale even just the email to tell you that your shares was sold by this amount and the money will be paid when on your banking account ????
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mulalo M's update24 May 2021, 08:07
Reviewer Update
This company called Computershare its unless they don't even bother to info you about the progress of your shares sale even just the email to tell you that your shares was sold by this amount and the money will be paid when on your banking account ????
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mulalo M's updateReviewer Update
24 May 2021, 09:46Charles Mosalo and team can you please confirm if the payment have already been made to my banking account
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mulalo M's update24 May 2021, 09:46
Reviewer Update
Charles Mosalo and team can you please confirm if the payment have already been made to my banking account
mM
mulalo M's updateReviewer Update
24 May 2021, 11:35Charles Mosalo and team can you please confirm if the payment have already been made to my banking account
mM
mulalo M's update24 May 2021, 11:35
Reviewer Update
Charles Mosalo and team can you please confirm if the payment have already been made to my banking account