Shocking Levels of service

Unfortunately 1 star is the lowest rating possible. The service from such a large company is shocking, in a modern time with internet access and everything being electronically driven, this company has not advanced and seems to still be stuck in the 90s.

I requested a form to transfer shares and its been more than a month and i still have not received this , i understand the staff are working from home, but if they cannot provide a simple service, then instead of hiring staff please leave documents on a website that clients can access.

In such difficult times we need to be able to access our money and surrender shares ,yet we cant even get the documentation to do this. I am still trying to figure out what is so confidential about a document that should be available to the public. Has this company even implemented regulations to comply with making documents available to the public.