Share certificate replacement.

My mom lost her share certificate and we have been tying to get it replaced since last year. We finally sent her documents last year, and we were told that the indemnity form we sent was no longer in use, so we need to pay again for another one. We did pay and I sent the proof of payment and dividend receipt as proof of ownership on the 28/05/2024.

I called 10+ days after that,to check on the status of the request and I was told that the department had a backlog and that the matter would be escalated. I understood that. I checked back again and my matter was escalated again. I think this matter has been escalated a few times. And the last agent I spoke to gave me an email address of a person she said is the manager of the department and the complaints department. Needless to say neither one has bothered to get to us.

And my mother's panicking that her documents will expire as per computershare standards,while we waiting.

She is a pensioner, and I have no idea how else I can find out.