LW
Lucinda W
1 reviews | Active since Oct 2010
23 Jan 2017, 09:12
Service sucks
<p>Worst service ever received , after logging a complain on the 19th i received a call from a Shareen Hendricks who instructed me to send the required documents to her, i send the documents to her on Friday 7h44 am, she never responded to my mail, i called the contact centre everytime im transfered to her she is never at her desk, i sent her another email she never responded, i called to confirm if my details has been captured and was told to call back on Monday, Monday morning i called details still not captured transfered to Shareen again GUESS WHAT SHE IS NOT AT HER DESK..</p> <p>When is she ever at her desk???</p>
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Computershare's replyOfficial
24 Jan 2017, 08:12We would like to apologise for the fact that your banking details were not immediately updated on our records. The delay was caused by our verification procedures to ensure that the banking information we capture is correct. Your bank details were updated yesterday and our dividends department is processing the payment of your dividend.
We do apologise for the delay and for the inconvenienced you have been caused.
Kind regards
Computershare
Best regards,
Computershare's reply24 Jan 2017, 08:12
Official
We would like to apologise for the fact that your banking details were not immediately updated on our records. The delay was caused by our verification procedures to ensure that the banking information we capture is correct. Your bank details were updated yesterday and our dividends department is processing the payment of your dividend.
We do apologise for the delay and for the inconvenienced you have been caused.
Kind regards
Computershare
Best regards,