GJ
Gideon J

1 reviews | Active since Dec 2010

16 Mar 2026, 11:32

Service remains ******* and it will never change

Following up on my previous email, noting the fact that Computershare staff has no client service and no professionalism, I was contacted by Tsepho Theletsane, who apologized and noted he would assist me with all my issues. He listed to all my problems and answered every questions. As Computershare refunded my funds I have to re deposit it again.

3 days afterwards I sent a email to Tsepho. Tsepho does not have a person email, you need to contact the Call center. I had little trust in the Share point call center. At no surprise, I sent a email to Tsepho, for 3 weeks and go no reply. For 3 weeks my deposit lay with them. No one queries it, no one asks a question. Nothing.

Computershare simply does not care and does not shown a slight bit of interest in what is happening with their clients. I then proceeded to phone Computer share on Friday 13 March 2026, early morning. I could not speak to Tsepho, but I was told by the call center, he would call me back. Friday, no feedback. Monday morning almost gone and no feedback.

If you want to invest your hard earned finance, steer clear of this company. They are absolutely useless and you would get more interest, by placing you money in a bank account.

0
Replies (1)
Computershare
Computershare's reply16 Mar 2026, 11:43
Official
Dear Gideon Joubert

Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused. 

We value your feedback and are committed to improving your experience moving forward.

Our consultant will be in contact to assist you.

Kind regards, 
Computershare