service

I am actually upset about the level of professionalism in the contact center, while i do understand that there is POPIA to abide by I believe there a manner to communicate that firstly, the agents in my opinion do not follow clear instructions, yes i called on behalf of my parent and for someone that was previously authorised to speak on the account to go through the rigorous process again really wasted my time that's point 1 point two the agent was not as helpful as i would expect someone in the call center to be although she had told me she needs to speak to my parent first the authority was meant to be reconfirmed on that phone call, we didn't ask for the statement to look at it but to discuss she simply stated i was asked to send the statement not patient as she should be until i confirmed i have everything I need when I asked what she discussed with my parent none of what was required initially was communicated to my parent I asked to speak to a manager again I was simply looped back into the queue and the agent was not to be found on the floor