1 reviews | Active since Mar 2015
Selling of Sanlam shares
We are so frustrated and out of options, thus the reason for posting here out of desperation. My grandma urgently requires her share money to fund her frail care. Her mind is still clear, but she can't hear well and talks soft. We have been busy with this process of selling the shares for 3 months, first updating FICA etc.
My dad assisted her by sitting with her whilst phoning Computershare, but they couldn't hear her so the lady just said they must go to a Sanlam branch. There they told my dad (who by the way has full power of attorney over her affairs and who also is a Commissioner of Oaths) they can't assist him.
We are being sent from one place to another without success. What is the problem? If they can't identify her, send a representative to her house, but what else can we do to URGENTLY sell the shares. Do what you need to do to adhere to your rules, but from our side, we've done everything you've asked us to do.
We are sorry to learn that your grandmother had such challenges in trying to sell her shares but our processes are designed to protect the interests of shareholders. However, since your father has power of attorney, he will be able to sell the shares on her behalf. As soon as we receive a copy of the power of attorney, the account will be updated and our Call Centre will telephone your father to sell.
Kind regards
Computershare
We are sorry to learn that your grandmother had such challenges in trying to sell her shares but our processes are designed to protect the interests of shareholders. However, since your father has power of attorney, he will be able to sell the shares on her behalf. As soon as we receive a copy of the power of attorney, the account will be updated and our Call Centre will telephone your father to sell.
Kind regards
Computershare