refusal to pay

it's really exhausting and frustrating when you are requesting for feedback and a consultant tells you they understand your frustrations and yet the reason you are calling and in that state is because of the ***********s and they process that themselves don't understand because every time you call in you speak to a different consultant, and they tell you a different story. two months later the payment is still not made. really these days we are putting our children's legacy at state by investing in this companies