Refunds on investment

<p>I made a payment to compushare for the oceans hotels project on the closing day for payments and when I followed up I was informed the money reflected the following day in their account, i was asked to submit all documents of which I did including the proof of payment. I was then requested again when I called to resend the documents in May still. I was then informed that my investment was rejected. Around June I was asked to send another email querying the process, email was sent on 09 June 2017. I did not receive feedback on the matter and have been calling without any success as now I am expecting my refund. Today, 11 july 2017 I am informed the refund should have been made end of June 2017 but it didn't happen. Trying to request assistance from a senior person and there is no senior person to speak to. All I want is my refund period and an indication on when I will receive it they canot tell me. This is very poor customer relations management as they are messing around future investors, I just want my money back period.</p>