AB
Alister B
1 reviews | Active since Nov 2015
11 Jun 2023, 02:34
Poor service from Computershare
I am trying to dispose of shares, but am required to complete FICA process.
Every time I contact Computershare, they continually regurgitate the same email content - sometimes I am feel like I am dealing with a bot. I have asked for assistance with templates and guidance on the one process, just to be ignored.
Helpful (0)
Replies (3)0
Replies (3)
Computershare's replyOfficial
22 Jun 2023, 09:16Good morning Alister
Apologies for the inconvenience. We have escalated your query internally to the relevant department and they will be in contact with you shortly.
Kind regards,
Computershare SA
Apologies for the inconvenience. We have escalated your query internally to the relevant department and they will be in contact with you shortly.
Kind regards,
Computershare SA
Computershare's reply22 Jun 2023, 09:16
Official
Good morning Alister
Apologies for the inconvenience. We have escalated your query internally to the relevant department and they will be in contact with you shortly.
Kind regards,
Computershare SA
Apologies for the inconvenience. We have escalated your query internally to the relevant department and they will be in contact with you shortly.
Kind regards,
Computershare SA
AB
Alister B's updateReviewer Update
08 Jul 2023, 03:24I am happy to announce that my issue has been resolved.
It was obviously a breakdown in communication somewhere that resulted in all the frustration and delays.
It is good to know that my complaint was taken seriously by Computershare SA and I was promptly contacted by a Computershare SA representative who took ownership of dealing with resolving my issue/complaint.
I also appreciate the professionalism of the Computershare SA team who responded to my complaint, and for providing me with regular updates on the progress being made.
I am confident that Computershare SA take customer service seriously and will provide the same level of service and professionalism to all their customers.
It was obviously a breakdown in communication somewhere that resulted in all the frustration and delays.
It is good to know that my complaint was taken seriously by Computershare SA and I was promptly contacted by a Computershare SA representative who took ownership of dealing with resolving my issue/complaint.
I also appreciate the professionalism of the Computershare SA team who responded to my complaint, and for providing me with regular updates on the progress being made.
I am confident that Computershare SA take customer service seriously and will provide the same level of service and professionalism to all their customers.
AB
Alister B's update08 Jul 2023, 03:24
Reviewer Update
I am happy to announce that my issue has been resolved.
It was obviously a breakdown in communication somewhere that resulted in all the frustration and delays.
It is good to know that my complaint was taken seriously by Computershare SA and I was promptly contacted by a Computershare SA representative who took ownership of dealing with resolving my issue/complaint.
I also appreciate the professionalism of the Computershare SA team who responded to my complaint, and for providing me with regular updates on the progress being made.
I am confident that Computershare SA take customer service seriously and will provide the same level of service and professionalism to all their customers.
It was obviously a breakdown in communication somewhere that resulted in all the frustration and delays.
It is good to know that my complaint was taken seriously by Computershare SA and I was promptly contacted by a Computershare SA representative who took ownership of dealing with resolving my issue/complaint.
I also appreciate the professionalism of the Computershare SA team who responded to my complaint, and for providing me with regular updates on the progress being made.
I am confident that Computershare SA take customer service seriously and will provide the same level of service and professionalism to all their customers.
Computershare's replyOfficial
11 Jul 2023, 08:22Dear Alister
Thank you for taking your time to provide us with such lovely feedback about your experience.
Regards,
Computershare SA
Thank you for taking your time to provide us with such lovely feedback about your experience.
Regards,
Computershare SA
Computershare's reply11 Jul 2023, 08:22
Official
Dear Alister
Thank you for taking your time to provide us with such lovely feedback about your experience.
Regards,
Computershare SA
Thank you for taking your time to provide us with such lovely feedback about your experience.
Regards,
Computershare SA