SM
Stephen M
1 reviews | Active since Jul 2012
23 Oct 2022, 10:11
POOR SERVICE
I have tried to register twice on the Investor Centre and I am still waiting for the many email confirmation emails I have asked for. I have also attempted to call the helpline and get cut off when they don't know how to help me as well as the web queries department. I have also followed the complaint procedure by sending an email and after about 5 days I am still waiting for someone to contact me. WHAT IS GOING ON.
THIS IS REALLY POOR SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Computershare's replyOfficial
24 Oct 2022, 10:41Dear Stephen.
We have been informed that the team has established contact to assist you with your query. Please advise if the issue is still unresolved?
Kind regards,
Computershare
We have been informed that the team has established contact to assist you with your query. Please advise if the issue is still unresolved?
Kind regards,
Computershare
Computershare's reply24 Oct 2022, 10:41
Official
Dear Stephen.
We have been informed that the team has established contact to assist you with your query. Please advise if the issue is still unresolved?
Kind regards,
Computershare
We have been informed that the team has established contact to assist you with your query. Please advise if the issue is still unresolved?
Kind regards,
Computershare
SM
Stephen M's updateReviewer Update
25 Oct 2022, 17:39Since my review above 23 Jul 2022 I have been contacted by Beverley Khan and constantly kept up to date by calls and emails as promised. Beverley has been very helpful in sorting out all my issues that I knew of and DID NOT know of.
All communication has been at a level that I could understand and was able to forward all relevant documentation required to her.
Thank you Computershare for getting back to me
All communication has been at a level that I could understand and was able to forward all relevant documentation required to her.
Thank you Computershare for getting back to me
SM
Stephen M's update25 Oct 2022, 17:39
Reviewer Update
Since my review above 23 Jul 2022 I have been contacted by Beverley Khan and constantly kept up to date by calls and emails as promised. Beverley has been very helpful in sorting out all my issues that I knew of and DID NOT know of.
All communication has been at a level that I could understand and was able to forward all relevant documentation required to her.
Thank you Computershare for getting back to me
All communication has been at a level that I could understand and was able to forward all relevant documentation required to her.
Thank you Computershare for getting back to me
Computershare's replyOfficial
26 Oct 2022, 08:51Thank you Stephen for the feedback. We are working really hard on getting our service levels to offer an excellent customer experience. We will be sure to let Beverley know.
Have a lovely day
Computershare SA
Have a lovely day
Computershare SA
Computershare's reply26 Oct 2022, 08:51
Official
Thank you Stephen for the feedback. We are working really hard on getting our service levels to offer an excellent customer experience. We will be sure to let Beverley know.
Have a lovely day
Computershare SA
Have a lovely day
Computershare SA