Poor Client Service

Item: Computershare
Rating: 1
Author: Gert S

The errors and delays in processing requests and turnaround times on queries is frustratingly slow. I'm definitely moving my business away from Computershare once the current issues have been resolved.

Helpful (0)

Replies (3)

Computershare's replyOfficial

15 Aug 2024, 16:17

Good day Gert Swanepoel

Thank you for reaching out, we sincerely apologise for the level of service you have experienced. A consultant will be in touch with you shortly to assist.

Kind regards,
Computershare

Computershare's reply15 Aug 2024, 16:17

Official

Gert S's updateReviewer Update

15 Aug 2024, 16:27

Someone from Computershare has been trying to reach me telephonically but there nobody at their end of the line when I answer the call. I know it is Computershare because I checked on the number.

Gert S's update15 Aug 2024, 16:27

Reviewer Update

Someone from Computershare has been trying to reach me telephonically but there nobody at their end of the line when I answer the call. I know it is Computershare because I checked on the number.

Computershare's replyOfficial

16 Aug 2024, 16:56

Good day Gert Swanepoel

Thank you for confirming contact has been made.

Kind regards,
Computershare

Computershare's reply16 Aug 2024, 16:56

Official

Good day Gert Swanepoel

Thank you for confirming contact has been made.

Kind regards,
Computershare