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Nsovo N
1 reviews | Active since Oct 2018
30 Oct 2018, 11:20
PATHETIC SERVICE, ***** OF NOTE.
I wrote a review yesterday about unanswered calls and got feedback quickly, they requested my contact details which I then provided and a lady called to assist me with my query. I asked if all was in order for my payment which she confirmed that all was in order for payment on the 31st.
Something in me said I must call today to confirm again if all was in order because I could hear a bit of irritation from the lady's voice that assisted me yesterday. Today I called this morning unfortunately my payment is not processed and no one can confirm payment date because my banking details are not loaded. My contact **********
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Computershare's replyOfficial
31 Oct 2018, 13:27Although we maintain your records and make payments on behalf of your share scheme, we do not instigate the payments. That is done by share scheme twice a month and it is only then that we are able to make payments.
We are very happy to tell you that, today, we received authorisation for your payment and the amount will be transferred to your bank account today. However, we do not know how long it will take to reach your bank, it could be up to 5 days.
Our call centre agents do try to provide the correct information at all time and we are sorry to hear that you were not happy with the service you received.
Regards
Computershare
We are very happy to tell you that, today, we received authorisation for your payment and the amount will be transferred to your bank account today. However, we do not know how long it will take to reach your bank, it could be up to 5 days.
Our call centre agents do try to provide the correct information at all time and we are sorry to hear that you were not happy with the service you received.
Regards
Computershare
Computershare's reply31 Oct 2018, 13:27
Official
Although we maintain your records and make payments on behalf of your share scheme, we do not instigate the payments. That is done by share scheme twice a month and it is only then that we are able to make payments.
We are very happy to tell you that, today, we received authorisation for your payment and the amount will be transferred to your bank account today. However, we do not know how long it will take to reach your bank, it could be up to 5 days.
Our call centre agents do try to provide the correct information at all time and we are sorry to hear that you were not happy with the service you received.
Regards
Computershare
We are very happy to tell you that, today, we received authorisation for your payment and the amount will be transferred to your bank account today. However, we do not know how long it will take to reach your bank, it could be up to 5 days.
Our call centre agents do try to provide the correct information at all time and we are sorry to hear that you were not happy with the service you received.
Regards
Computershare