Pathetic customer service

Item: Computershare
Rating: 1
Author: renel W

My late dad had shares with sanlam through computer share . I have been trying to get the shares transferred onto my name from 2017 . I'm so horrified with the service I have been receiving no one let's me know what's going on or sends me an email ... I called on so many occasions and each consultant gives me a different response ... This service is really pathetic

Helpful (0)

Replies (3)

Computershare's replyOfficial

07 May 2019, 11:19

Good day

One of our representatives have been in touch to assist in resolving your query.

Kind regards,

Computershare

Best regards,

Computershare's reply07 May 2019, 11:19

Official

Good day

One of our representatives have been in touch to assist in resolving your query.

Kind regards,

Computershare

Best regards,

renel W's updateReviewer Update

07 May 2019, 11:44

i find it very strange that someone will be in contact with me , when you didnt even take my details in order to contact me. i find this reply is just to safeguard your brand and not to assist with my query.

renel W's update07 May 2019, 11:44

Reviewer Update

Computershare's replyOfficial

07 May 2019, 11:46

When placing your comment in Hello Peter, your details are provided. We have your cellphone number and gmail address and your query has been escalated internally.

The team will contact you directly

Kind regards,

Best regards,

Computershare's reply07 May 2019, 11:46

Official

Best regards,