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Palesa M
1 reviews | Active since Jun 2020
01 Jul 2021, 11:59
Opening a Custody Account
I am still waiting to be assisted with opening a custody account. Its appalling that the turnaround time for processing my documentation is 10 days as advised by one of the consultant. I had to find this out after calling in. Your system is really unnecessarily complicated and takes long.
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Computershare's replyOfficial
01 Jul 2021, 12:05Dear Palesa
We apologise for this experience, as there has been larger than normal volumes. We have escalated this internally and have asked the team to follow up on this progress and contact you with an update.
Regards,
Computershare
We apologise for this experience, as there has been larger than normal volumes. We have escalated this internally and have asked the team to follow up on this progress and contact you with an update.
Regards,
Computershare
Best regards,
Computershare's reply01 Jul 2021, 12:05
Official
Dear Palesa
We apologise for this experience, as there has been larger than normal volumes. We have escalated this internally and have asked the team to follow up on this progress and contact you with an update.
Regards,
Computershare
We apologise for this experience, as there has been larger than normal volumes. We have escalated this internally and have asked the team to follow up on this progress and contact you with an update.
Regards,
Computershare
Best regards,