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Hans H

1 reviews | Active since Oct 2013

12 Aug 2020, 13:21

Non-existent, Worst, most Pathetic service ever

I placed a sell order on the 5th Aug. Today 12th Aug I have no idea, no way of knowing if my order was placed or what the status of this order is. Their web site is a pathetic lame excuse for a website. If you try call Investor Services *** no one ever answers. You can literally wait 15 minutes. Of all the emails I sent to *** only once did I get a return call after about 3 days of waiting. Their clients are people who trade shares. What kind of share dealing business would ever handle their clients like this ?! I work for a share trading business and I can tell you our clients are definitely not treated like this.

Stay clear of Compushare. Never have anything to do with them.

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Replies (1)
Computershare
Computershare's reply14 Aug 2020, 13:42
Official
Dear Hans

Our sincerest apologies for your experience and your complaint has been escalated for the attention of management.

We have asked them to contact you, as this is not the experience that we strive to provide clients with. Thank you for taking your time to provide us with your feedback so we can improve our service experience and turnaround times.

Kind regards,

Computershare