HK
Henk K
1 reviews | Active since Mar 2018
10 Apr 2018, 08:46
NO RESPONSE FROM COMPUTERSHARE
We have been in contact with Computershare since November 2017 with regards to a deceased shareholder's portfolio, and the update thereof. We have sent all the requested documents originally certified via registered post on two occasions, once being in 23 November 2017 as well as now recently again on the 14th of March 2018. To date, we have received no feedback.
We have also lodged a query via your website with no response to date.
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Computershare's replyOfficial
11 Apr 2018, 09:42Thank you for having provided us with the documents required to update the account. As we advised you, we were unable to process the documents you sent last year since they did not have the original Commissioner of Oaths certification and a letter to this effect was sent to you. The correct documents were received by us on 28 March 2018 and the account was updated within seven working days, being 10 April 2018. Once the account had been updated, our Dealing Desk called to facilitate your trade.
We are pleased to advise you that the sale of your shares has been placed. Since our market operates on a T+3 basis, settlement will take place within the next four days and the proceeds will be deposited into the relevant bank account.
Please do not hesitate to call us if we can be of any further assistance.
Kind regards
Computershare
Best regards,
Computershare's reply11 Apr 2018, 09:42
Official
Thank you for having provided us with the documents required to update the account. As we advised you, we were unable to process the documents you sent last year since they did not have the original Commissioner of Oaths certification and a letter to this effect was sent to you. The correct documents were received by us on 28 March 2018 and the account was updated within seven working days, being 10 April 2018. Once the account had been updated, our Dealing Desk called to facilitate your trade.
We are pleased to advise you that the sale of your shares has been placed. Since our market operates on a T+3 basis, settlement will take place within the next four days and the proceeds will be deposited into the relevant bank account.
Please do not hesitate to call us if we can be of any further assistance.
Kind regards
Computershare
Best regards,