1 reviews | Active since Apr 2014
No good service from call center agents
Hi Computershare, I am having an issue with the call center. I have someone who has asked me to follow up on their behalf on how they can sell their investment or share that they have, that is Telkom share. I have been calling the call center, and they have told me theyare going to send me a set of forms, whenever i call get different answers to my query and a promise that an email will be sent with the documents I need for this person to complete the desired transaction, I have spoken to more than four call center agents and none of them have been able to send me the requested forms. And the worse part is that I cannot follow up on this matter as each time i call for assistance I am not given a reference number.
Will I be able to get the forms being promised to me or I will have to wait until kingdom come.
We apologise profusely for this bad experience and will be getting a member of our management team to contact you so that you can receive the necessary forms, and allow us to investigate this further so we can use your feedback to improve our service.
Kind regards,
Computershare SA
We apologise profusely for this bad experience and will be getting a member of our management team to contact you so that you can receive the necessary forms, and allow us to investigate this further so we can use your feedback to improve our service.
Kind regards,
Computershare SA
We have attempted to contact you a few time on your mobile number, which has been unavailable on the network when we attempt to call. We have sent you an email requesting an alternative contact number, and will await your response. Our representative's number is on that email so that you can have one contact to call and assist in resolving your query. We hope to be in touch soon so we can urgently assist you.
Kind regards,
Computershare SA
We have attempted to contact you a few time on your mobile number, which has been unavailable on the network when we attempt to call. We have sent you an email requesting an alternative contact number, and will await your response. Our representative's number is on that email so that you can have one contact to call and assist in resolving your query. We hope to be in touch soon so we can urgently assist you.
Kind regards,
Computershare SA