No Customer Service.

I received a notification that says I should activate my account (plan), in the notification it's says I will receive my pin in a separate email, I never received it, I have been on the phone, being redirected from one person to another until the call eventually just drops, never get called back. Call again, start over, being redirected, explaining my issue a 100 times until someone doesn't feel like it and just drops the call. I cannot believe this is how they operate, I'm supposed to trust them when they can't even provide basic customer service.