Money transfer problem and horrible customer service

After more than 1 month money are not on my bank account. 1) First attempt - I choose USD wire transfer. You can select USD in “sell” form, but not working probably. No info from CSR (probably at&t representative without any knowledge and tools) - they can just check your entered account number :( I need to call later once again and then once again :( 2) Second attempt - I changed bank account and asked for transfer in EUR. Case was created 3) Back office agent called after few days (at 10pm!) if I accept conversion to eur. I accepted. 4) Money was not transfered. After 2 weeks next call to customer service and everything again. They promised to investigate and promised to call me. After week no info... 5) Tomorrow I will call 6th time. No electronic communication, no case tracking, no information.... Avoid if possible!